Privacy Policy for banana nano

Effective date: 2025-09-08

Welcome to banana nano ("we," "our," or "the Service"). We value your privacy and are committed to protecting your personal information. This Policy explains what we collect, how we use it, with whom we share it, how long we keep it, and the choices you have—especially with respect to our credits/recharge system.

Information We Collect

To provide, secure, and improve the Service, and to fulfill billing and compliance obligations, we may collect:

1. Account Information

   • What we collect: Email address, display name/avatar (if provided), registration and login records, language/locale settings.
   • Purpose: Account creation and management, authentication, security, and customer support.

2. Usage Data

   • What we collect: Interactions within the Service, pages and features accessed, frequency and timestamps, client error logs.
   • Purpose: Performance improvements, debugging and analytics, abuse and misuse prevention.

3. Device and Network Information

   • What we collect: Device type, operating system, browser type/version, IP address (which may imply a rough location).
   • Purpose: Multi-device compatibility, security, and service stability.

4. Cookies and Local Storage

   • What we collect: Cookies or local storage used for session persistence, preferences, and analytics.
   • Purpose: Keep you signed in, remember preferences, measure usage. You can restrict or clear cookies in your browser; some features may be impaired.

5. Orders, Payments, and Credits (Important)

   • What we collect: Order number, checkout session ID, payment amount and currency, product/plan details, validity period, credits balance and ledger (increases/decreases, expiry), and necessary metadata linked to the transaction.
   • Payment processing: Payments are handled by Stripe. For CNY payments, we may support WeChat Pay and Alipay through Stripe. We do not store full card numbers or CVV.
   • Purpose: Billing and settlement, issuing or deducting credits, balance display, reconciliation, customer support, and legal compliance.

How We Use Information

• Provide, maintain, and improve Service features (including image generation/editing)
• Complete billing, enable/renew plans, and calculate/display credits balance
• Security monitoring, anti-fraud/abuse, and compliance
• Communicate with you (e.g., billing notices, updates, support)

Sharing of Information

We do not sell personal information. We share data only as necessary:

• Payment processors: Stripe and its supported payment methods (e.g., WeChat Pay and Alipay) to complete transactions.
• Infrastructure and analytics: Cloud and analytics providers under contractual data-protection obligations, strictly limited to what’s necessary.
• Legal compliance and safety: When required by law or to protect our rights, users, or the public.

All third parties are bound by confidentiality and data-protection obligations and receive only the minimum information necessary to fulfill the stated purposes.

Data Retention

• Account and usage data: Retained for as long as your account remains active or as needed for the purposes outlined above. If you request deletion, we will act as required by applicable law and our legitimate needs.
• Orders and accounting (including credits ledger): Retained for the minimum period required by applicable accounting/tax laws (often several years, depending on jurisdiction).
• After the retention period, data will be deleted or kept in anonymized/de-identified form.

International Transfers

Depending on infrastructure and service locations, your data may be processed or stored across borders. We take appropriate measures required by applicable law.

Your Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict or object to processing, request portability, and withdraw consent (without affecting processing based on prior consent). To exercise these rights, contact us below.

Security

We use reasonable and appropriate security measures (encryption, access controls, least privilege, logging) to protect your data. However, no Internet service can guarantee absolute security.

Children’s Privacy

If you are a minor, please use the Service only with the consent and guidance of a guardian.

Changes to This Policy

We may update this Policy from time to time and will post the effective date at the top. Material changes will be highlighted in a prominent way.

Contact Us

• Website: https://shipany.ai
• Email: [email protected]

If versions in other languages differ, the English version governs.